Returns, Exchanges & Shipping

We hope you are completely satisfied with your purchase. However, if something is not right, we are happy to accept qualifying returns or exchanges.

Approved returns will be refunded to the original form of payment. You may also exchange the merchandise for another available item.

Items marked Sale, Discounted, or Clearance, as well as gift cards, are final sale and cannot be returned or exchanged.

This policy applies to purchases made through our website and at pop-up events operated directly by Alpaca by Karim.

Return and Exchange Conditions

1. You must contact us within 3 calendar days of:

   • The delivery date for an online order; or

   • The purchase date for an item bought at one of our events.

2. We understand that gifts may require additional time. If your purchase is a gift, please let us know at the time of purchase so we can note it and extend the return or exchange period. We frequently offer this exception during the holiday season.

3. Requests made after 3 days may be accepted at our discretion and may be subject to a restocking fee of up to 50%.

4. Returns or exchanges are not accepted after 7 days unless a gift exception was approved at the time of purchase.

5. Return or exchange requests must be submitted by email or text message. Please include your order number or proof of purchase.

6. Once your return is approved, we can email you a return shipping label. The cost of the return label will be deducted from your refund. If you use your own shipping label, we will refund the qualifying merchandise amount, excluding any original shipping charges.

7. All returned items must be in their original condition: unworn, unwashed, undamaged, and unaltered.

8. All original tags must remain attached.

9. Jewelry must be returned with all original protective materials and packaging in place.

10. Original and return shipping charges are nonrefundable.

11. All returned merchandise will be inspected upon arrival. Alpaca by Karim reserves the right to decline a return or exchange if the merchandise does not meet these requirements.

12. We can only accept returns for merchandise purchased through our website or at events operated directly by Alpaca by Karim.

13. Approved refunds are normally processed within 3 business days after we receive and inspect the returned merchandise. Your bank or card issuer may require additional time to post the refund to your account.

14. Alpaca by Karim is not responsible for packages that are lost or stolen after confirmed delivery.

We believe in keeping our policies personal, reasonable, and fair to both Alpaca by Karim and our customers. If you have any questions, please contact us at contact@alpacabykarim.com.

Shipping

Most orders are shipped within 2 business days after they are received. Our daily order cutoff time is 1:00 p.m. Pacific Time.

Standard shipping within the continental United States is complimentary.

Orders are shipped through USPS or UPS, depending on the destination and service availability.

Orders shipped outside the continental United States are charged competitive shipping rates based on the destination and package.